Terms & Conditions

Our objectives & commitments to you

Introduction

LegalforLandlords work in co-operation with a number of carefully selected businesses alongside national and local government to ensure that the services that it offers are considered to be the most advantageous to its members. These relationships are regularly reviewed and we reserve the right to change these at any time to ensure it is continually offering the best service possible to its members. It’s a continually changing market and we want to team up with the best to deliver the best!

Our motives:

  • To encourage good standards of management in the private-rented sector, principally by promoting codes of practice.
  • To lobby government and other regulatory bodies with a view to influencing the legislative and regulatory environment for the best interests of our members.
  • Work in co-operation with other businesses where there is a common interest in improving the private-rented sector for our members.
  • Develop a range of member services that meets the needs of our members, with a secondary objective of encouraging private landlords to remain in the sector and encouraging others to join.
  • To maintain an approachable stature where questions, concerns and advice can be sought easily by our members, irrelevant of their location within the country or method of communication.

Website terms of use

Your use of LegalforLandlords services (including this website and its Membership Services) is subject to the following terms (where relevant) which govern your relationship with LegalforLandlords. By accessing this website or subscribing to any of our services it is deemed that consent to all these terms & conditioned has been agreed. Equally, please let us know if anything within, concerns you!

We may revise the Terms and Conditions of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

Validity and Availability of Information

The website may also contain hypertext or other links to websites operated by third party organisations. The responsibility for those websites belongs to the third parties. Separate terms and conditions will apply to those websites and you are encouraged to read and accept those if you access the links.

The services that we offer are not applicable to residents of other countries because the law in other countries may have differing legislation and/or regulations. For the avoidance of doubt the information on this website does not constitutes an offer to contract in any country in which it is accessed, including (without limitation), the United Kingdom.

LegalforLandlords will endeavor to ensure that the website is accessible 24/7 but will not be liable if‚ for any reason‚ the website is unavailable for any time or for any period. LegalforLandlords will have the right to suspend access to or withdraw this website temporarily or permanently and without notice. LegalforLandlords will not be liable for any loss or damage arising in contract‚ tort or otherwise if the website is unavailable or suspended for any reason.

Security and Privacy

The information contained on the website is provided for information purposes only and LegalforLandlords will use reasonable care and skill to ensure that it is accurate at the date of publication. However, because of the nature of the Internet‚ there may be circumstances in which errors occur within the information. Consequently, LegalforLandlords makes no warranty or guarantee as to the accuracy of any information on the website and cannot accept liability for any errors or omissions within it.

LegalforLandlords will take all reasonable steps to ensure that any information you provide via e-mail and / or via the website is kept secure‚ but please remember that‚ because of the nature of the Internet‚ the security of emails cannot be guaranteed. Consequently, your privacy of your data in such email correspondence cannot be guaranteed. There is no guarantee that any emails that you send to us will be received by us.

We process information about you in accordance with our Privacy Statement. By using the website, you consent to such processing and you warrant that all data provided by you is accurate. Additional information regarding the security of personal data‚ and the use of cookies is available in our Privacy Statement.

Any personal information you supply to LegalforLandlords via the website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

If you access other websites using the links provided, the operators of those sites may collect information from you which will be used by them in accordance with their own privacy policy, which may differ from ours.

Liability

LegalforLandlords shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the website.

LegalforLandlords cannot warrant that the website is free of viruses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of the website.

Intellectual Property Rights

LegalforLandlords owns the copyright and all other intellectual property rights existing on or within the website. All such rights are reserved and you are not permitted to reproduce the logo without written consent from LegalforLandlords. You are not permitted to extract any information from the website other than for your personal‚ non-commercial use and not for any purpose that damages our reputation or takes advantage of it.

You are not permitted to modify or in any way change any of the information available on the website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Linking to the Website

You may link to the website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

The website must not be framed on any other website, nor may you create a link to any part of our website other than the website. LegalforLandlords reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the website.

Our statement of intent in accordance with The Data Protection Act 1998

What follows is LegalforLandlords statement of intent towards the responsible compliance with the Data Protection Act 1998:

As a Data Controller, we need to collect and process information including personal information about the people that we deal with in order to operate effectively, efficiently and compliantly. These include current, past and prospective clients, suppliers, and others with whom LegalforLandlords communicates. This personal information must be dealt with properly however it is collected, recorded and used – and there are safeguards to ensure this in the Data Protection Act 1998.

We regard the lawful and correct treatment of personal information by LegalforLandlords as very important to successful operations and to maintaining the confidence of those with whom we deal. We will ensure that LegalforLandlords treats personal information lawfully and correctly.

All personal data, however collected, must be processed in accordance with the Eight Principles of the Act: this applies equally to data recorded in automated systems and manual files.

To ensure the lawful processing of personal information, anyone processing personal data must comply with the eight enforceable principles of good practice, which state that personal data shall:

  1. Be obtained and processed fairly and lawfully and shall not be processed unless certain conditions are met;
  2. Be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose;
  3. Be adequate, relevant and not excessive for those purposes;
  4. Be accurate and kept up to date;
  5. Not be kept for longer than is necessary for that purpose;
  6. Be processed in accordance with the data subject’s rights;
  7. Be kept safe from unauthorised access, accidental loss or destruction; and,
  8. Not be transferred to a country outside the European Economic Area, unless that country has equivalent levels of protection for personal data.

All data subjects are entitled to:

  1. Know what information we hold and process about them and why.
  2. Know how to gain access to it.
  3. Know how to keep it up to date.

We will ensure that management controls are in place to: maintain an accurate and up to date notification of processing purposes; comply with the fair processing code regarding the collection and use of the data collected;

  1. Maintain the quality and accuracy of data held and processed;
  2. Review the retention periods for which data is reasonably retained;
  3. Fully meet the rights of the data subject regarding data held and processed by LegalforLandlords;
  4. Take appropriate technical and organisational measures to protect personal data from unauthorised or unlawful processing and accidental loss, destruction or damage; and, protect personal data from transfer outside of the EEA or, where such transfer is necessary, provide for adequate security of the information.

To ensure the effective application of the Principles of the Act, we will ensure that:

  1. There is a nominated data coordinator within LegalforLandlords with the specific responsibility for data protection.
  2. All persons processing personal data on behalf of LegalforLandlords receive adequate and periodic awareness training to ensure that they understand their contractual and legal responsibility towards the personal information processed in their day to day work.
  3. The procedure for responding to a request for data subject access or enquiries about the responsible handling of personal information is adhered to.
  4. The procedure for responding to a request for personal information held by LegalforLandlords, made by third parties / persons who are not the data subject is adhered to.
  5. Adequate management supervision is in place for the processing of personal information; and the methods for handling and managing personal information collected and processed by LegalforLandlords are periodically reviewed.

Privacy Statement

Direct Marketing

From time to time we may wish to provide you with details of other offers or services available from LegalforLandlords which may be of interest to you. We share the general concern over the safety and security of personal information on the Internet and have implemented procedures to promote the safety and security of information we collect online. We have implemented industry standard controls to try to ensure confidentiality; however, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot therefore guarantee that personal information will never be disclosed in ways not otherwise described in this Privacy Policy.

Use and Disclosure of Personal Information

We use personal information to deal with general enquiries, quotes, consultations and for providing other services and literature. We may disclose personal data to our consultants, agents and representatives to do these things on our behalf. Personal information will never be sold on or distributed to third parties for the purpose of advertising or unauthorised contact. Personal information may be shared with other individuals or companies acting on our behalf. Personal information may also be shared with parties other than those mentioned above where we are required by law to disclose the information. We do not keep any financial details when we take payment via our website or over the phone.

Access to your Personal Information

You have the right to request a copy of the personal information LegalforLandlords holds about you and to have any inaccuracies in that personal information corrected. Please address requests to the Data Protection Manager or use the on-line enquiry form. Click here to request a copy of your personal information.

Service Terms

Refund / Cancellation Policy

Due to the nature of our products and services no refund is offered. Furthermore, if all information provided is true and correct, and if all procedures are followed as directed by LegalforLandlords and their partners, applications will be successful.

Fixed Fees Explained

Our fees are fixed due to one, the amount of evictions we do therefore we can justify a cost effective service. Secondly with regards to Eviction Step Two, most cases are not defended by the tenant, thus reducing the amount of time utilised in court by our solicitors.

However, there are some cases where by the judge may adjourn the court hearing or the tenant puts in a strong defence. As I am sure you can appreciate, if this does happen, which is rare we will continue to move forward with this case on your behalf at an agreed fee. This fee will be much lower for you rather than opting to use your own solicitor, on the other hand if you would like to continue with your own solicitor we would hand over all case information to you at no charge. Hopefully this will not happen, but we at LegalforLandlords cannot guarantee it.

Ways To Pay

We are happy to accept payment by either debit or credit card, but please note that there is an extra 2% charge for all credit card transactions.

Although we accept cards issued by most major banks, including Visa and Mastercard, we are not currently able to accept payment via American Express.

Making a Complaint

LegalforLandlords aims to provide the highest standard of service to every customer. If our service does not meet your expectations, we want to hear about it so we can try to put things right. All complaints we receive are taken seriously. Following the steps below will help us understand your concerns and give you a fair response.

Telephone contact is often the most effective way to resolve complaints quickly.

Alternatively, you can write to us:

When you make contact please tell us the following information:

  • Name address and postcode, telephone number and e-mail address (if you have one).
  • The reason for your complaint.
  • Any written correspondence should be headed ‘COMPLAINT’ and you may include copies of supporting material.
Download our Complaints Procedure